FAQs About Our Delivery Service
Get the best transportation services by turning to Just Dispatch, LLC in Fort Worth, TX. Over the years, we continue to offer nothing but quality and reliable delivery services. If you have any questions about the work we do, please contact us or read through this page. For your convenience, we have posted answers to frequently asked questions regarding our transportation services.
Is my load covered by insurance?
The Federal Government requires all carriers to be licensed and insured. Just Dispatch, LLC verifies that each and every carrier that we are associated with has the proper cargo coverage and the correct licenses. If you would like to see a copy of the carrier's insurance, feel free to contact us or the carrier. This is protection against things within the driver’s control or caused by the carriers equipment.
Autos: Items not covered by this protection but usually covered under your regular automobile insurance are acts of God (hail, fire, flooding, etc.) and things outside of the driver's control such as road hazards (pebble chips, etc.), modified items, and items that come loose due to the wind.
How long does it take?
Once we receive your order, we get to work dispatching your vehicle to a carrier. Our goal is to have your vehicle delivered in 10 to 14 days. Some more remote areas may take a little longer, while some more readily accessible may take less time. Once the vehicle has been assigned to a carrier, you will be given an estimated time of arrival.
Our delivery times are estimated as closely as possible, but no transport company can guarantee specific arrival or departure times. Weather, road conditions, and equipment malfunctions are impossible to predict. However, we will make every effort to deliver your vehicle to you on schedule.
Must I be available for delivery?
You do not have to be there personally. You can assign a third party to accept the load for you. It is important that someone be there to inspect the cargo and sign the bill of lading to verify that the cargo was received in good condition.
Will my car be delivered to my front door?
Whenever possible, the carrier will pick up and deliver to your door. There are times when that is not possible. In some cases, local laws prohibit large trucks in residential neighborhoods. Low hanging trees, apartment complexes, or narrow streets may also prevent the driver from getting to the residence. In those cases, the carrier will ask you to meet at a nearby business parking lot.
What can I leave in my car?
Normal car items like documents, music, emergency kits, etc. can stay right where they are. Car seats can be left in the vehicle if they are properly secured. Car carriers are not licensed to transport household goods and personal items—this means anything placed in the car could be confiscated at a DOT checkpoint.
How much gas should my car have?
In a perfect world, the car would have less than a ¼ tank when we pick it up. This is for weight reasons. With up to 8-10 cars on a trailer, excess fuel can add weight in a hurry. Your car will only be driven on and off the truck for loading, unloading, and weight distribution purposes, so it will not need to have much gasoline.